Relationship between Quality of Work Life of Medical Staff and Quality of Patient Care

Document Type: Original Article

Authors

1 Clinical Research Development Center, Imam Khomeini Hospital, Kermanshah University of Medical Sciences, Kermanshah, IR Iran

2 Shahid Chamran Hospital of Kangavar, Kermanshah University of Medical Sciences, Kermanshah, IR Iran

3 Department of Reproductive Health, School of Nursing & Midwifery, Tehran University of Medical Sciences, Tehran, IR Iran

Abstract

Background: Nowadays, quality of patient care is one of the major and important concerns of health care delivery which is extremely dependent on the medical staff.
Objectives: The purpose of this study was to investigate the relationship between Quality of Work Life (QWL) and quality of patient care.
Methods: This study was a descriptive-analytic study based on correlation which was conducted in the educational hospitals of Kermanshah. A total of 320 medical staffs were selected for the study. Quality of Work Life and Quality of Patient Care questionnaires were used to collect the data. For data analysis, descriptive statistics, person correlation coefficient, t-test and multivariate regression were used by using SPSS16
Results: Data analysis showed that the Quality of Work Life of medical staffs was in a medium level. Our findings indicate that there is a significant, negative relationship between stress at work and quality of patient care (P-value=0.001 & r=-0.247) and there is a significant, positive relationship between control & job satisfaction and quality of patient care (P-value=0.001 & r=0.217). Results of multivariate regression analysis showed that stress at work net account for 6% of the variance of the quality of patient care.
Conclusion: Focusing on improving the working conditions of medical staffs can be incredibly useful in increasing the quality of health care.

Keywords

References

  1. Stratton KM, Blegen MA, Pepper G, Vaughn T. Reporting of medication errors by pediatric nurses. J Pediatr Nurs. 2004;19(6):385-92. [DOI]
  2. Bodenheimer TS, Grumbach K. Understanding Health policy: a clinical approach. 4th Ed; New York, (NY): McGraw-Hill Companies, Inc; 2004.
  3. Khalilzadeh H, Hemmati Maslakpak M, Mohaddesi H, Zare Fazlollahi Z. Attitude among Urmia Medical University health workers about patient safety. J Urmia Nurs Midwifery Facul. 2013;11(8):606-13. Persian.
  4. Wu AW. Medical error: the second victim. West J Med. 2000;172(6):358. [DOI]
  5. Scott SD, Hirschinger LE, Cox KR, McCoig M, Brandt J, Hall LW. The natural history of recovery for the healthcare provider "second victim" after adverse patient events. Qual Saf Health Care. 2009;18(5):325-30. [DOI]
  6. van de Looij F, Benders J. Not just money: quality of working life as employment strategy. Health Manpow Manage. 1995;21(3):27-33. [DOI]
  7. Havlovic SJ. Quality of work life and human resource outcomes. Industrial Relations: A Journal of Economy and Society. 1991;30(3):469-79. [DOI]
  8. Saraji GN, Dargahi H. Study of quality of work life (QWL). Iran J Public Health. 2006;35(4):8-14.
  9. Spânu F, Băban A, Bria M, Lucăcel R, Dumitraşcu DL. A Study of Health Professionals’ Burnout and Quality of Care in Romania. Procedia-Social Behav Sci. 2013;84:1149-53. [DOI]
  10. Park YM, Kim SY. Impacts of Job Stress and Cognitive Failure on Patient Safety Incidents among Hospital Nurses. Saf Health Work. 2013;4(4):210-5. [DOI]
  11. Farzianpour F, Fouroshani AR, Vahidi RG, Arab M, Mohamadi A. Investigating the relationship between organizational social capital and service quality in teaching hospitals. Am J Econ Bus Admin. 2011;3(2):425. [DOI]
  12. Chui MA, Look KA, Mott DA. The association of subjective workload dimensions on quality of care and pharmacist quality of work life. Res Social Adm Pharm. 2014;10(2):328-40. [DOI]
  13. Nantsupawat A, Srisuphan W, Kunaviktikul W, Wichaikhum OA, Aungsuroch Y, Aiken LH. Impact of nurse work environment and staffing on hospital nurse and quality of care in Thailand. J Nurs Scholarsh. 2011;43(4):426-32. [DOI]
  14. Poghosyan L, Clarke SP, Finlayson M, Aiken LH. Nurse burnout and quality of care: cross-national investigation in six countries. Res Nurs Health. 2010;33(4):288-98. [DOI]
  15. Shanafelt TD, Bradley KA, Wipf JE, Back AL. Burnout and self-reported patient care in an internal medicine residency program. Ann Intern Med. 2002;136(5):358-67. [DOI]
  16. Shahbazi B, Shokrzadeh S, Bejani H, Malekinia E, Ghoroneh D. A survey of relationship between the quality of work life and performance of Department Chairpersons of Esfahan University and Esfahan Medical Science University. Procedia-Social Behav Sci. 2011;30:1555-60. [DOI]
  17. Kanten S, Sadullah O. An empirical research on relationship quality of work life and work engagement. Procedia-Social Behav Sci. 2012;62:360-6. [DOI]
  18. Van Laar D, Edwards JA, Easton S. The Work-Related Quality of Life scale for healthcare workers. J Adv Nurs. 2007;60(3):325-33. [DOI]
  19. Shabaninejad H, Arab M, Rashidian A, Zeraati H, Bahrami S. Quality of working life of Family Physicians in Mazandaran. Hakim Res J. 2012;15(2):178-84. Persian.
  20. Arab M, Shabaninejad H, Rashidian A, Rahimi A, Purketabi K. A survey on working life quality of specialists working in affiliated hospitals of TUMS. Hosp J. 2013;11(4):19-24. Persian.
  21. Eker L, Tuzun EH, Daskapan A, Surenkok O. Predictors of job satisfaction among physiotherapists in Turkey. J Occup Health. 2004;46(6):500-5. [DOI]
Hospital Practices and Research

Volume 1, Issue 2
Spring 2016
Pages 63-65

Files

History

  • Receive Date: 19 November 2015
  • Accept Date: 11 January 2016

Share

How to cite

Statistics