Hospital Practices and Research

A Cross-sectional Study of Patient Satisfaction With the Quality of Care in Ghana From an Adolescent’s Perspective

Document Type : Original Article

Authors

Emmanuel Anongeba Anaba 1
Moses Abile 2
Grace Adjei Okai 3

1 Department of Population, Family and Reproductive Health, School of Public Health, University of Ghana, Accra, Ghana

2 Department of Nursing, Nursing and Midwifery Training College, Gushegu, Ghana

3 Department of Public Administration and Health Service Management, Business School, University of Ghana, Accra, Ghana

https://doi.org/10.34172/hpr.2020.19
Abstract
Background: Assessing patient satisfaction with care is crucial for healthcare quality improvement. However, little is known about patient satisfaction with care in adolescent-friendly health facilities in Ghana.
Objectives: This study aimed to assess patient satisfaction with quality of healthcare in adolescent-friendly health facilities.
Methods: A cross-sectional survey was conducted of four adolescent-friendly health facilities in Tema, Ghana. In all, 386 adolescent clients/patients were recruited using the convenience sampling technique. A structured questionnaire was administered to respondents, and data was analyzed using Statistical Package for Social Sciences (SPSS) software, version 22.0.
Results: It was found that the majority (62%) of respondents were satisfied with the quality of care in adolescent-friendly health facilities. It was also found that overall satisfaction with quality of care was significantly influenced by the availability of health information materials (AOR = 4.99; 95% CI: 1.90-3.96) and positive provider attitudes (AOR = 25.76; 95% CI: 8.01-109.78).
Conclusion: This study demonstrated that most adolescents were satisfied with the quality of care in adolescent-friendly health facilities. This is one of the few studies that have assessed adolescent satisfaction with the quality of care in Ghana. Stakeholders can leverage these findings to improve the quality of adolescent health services.

Keywords

Adolescent
Patient Satisfaction
Cross-sectional Studies
Adolescent Health Services
Ghana
Quality Improvement

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