Background: Healthcare workers are in close contact with patients and have serious responsibilities for the health and life of people. Moreover, dissatisfaction of employees with their jobs has a negative impact on the quality of services and ultimately leads to dissatisfaction of patients.
Objectives: The present study aimed to investigate the relationship between work engagement and professional ethics with organizational intelligence in healthcare workers through the mediating role of organizational support.
Methods: The statistical population included all healthcare workers of Ahvaz (Iran) in 2022, 137 of whom were selected through convenience sampling. In this descriptive-correlational study, the Pearson correlation coefficient and mean structural equation modeling were employed for data analysis. The research instruments included the Utrecht Work Engagement Scale, the Professional Ethics Questionnaire, the Organizational Intelligence Questionnaire, and the Survey of Perceived Organizational Support.
Results: According to the findings, there was a positive relationship between professional ethics and organizational support (β = 0.27, P = 0001). There was a positive relationship between organizational intelligence and work engagement in healthcare workers (β = 0.22, P = 0.003). There was also a direct relationship between organizational intelligence and organizational support (β = 0.51, P = 0.001), and a direct relationship between organizational support and work engagement (β = 0.35, P = 0.001). There was an indirect relationship between professional ethics and work engagement (β = 0.05, P = 0.002) as well as organizational intelligence and work engagement (β = 0.10, P = 0.001) mediated by organizational support.
Conclusion: The final model had a good fit. The present study's results should be considered an essential step toward identifying the factors affecting the job performance of healthcare workers.