From Handover to High-Reliability Care: Why Hospitals Need to Measure the Transfer of Clinical Responsibility

Document Type : Editorial

Authors

1 Department of Parasitology and Mycology, School of Medicine, Arak University of Medical Sciences, Arak, Iran

2 Nursing Care Research Center, Clinical Sciences Institute, Nursing Faculty, Baqiyatallah University of Medical Sciences, Tehran, Iran

10.30491/hpr.2026.255324
Abstract
Care fragmentation is a recognized source of risk in hospitals. During an inpatient stay, responsibility for the patient passes repeatedly between teams and across shifts, and is eventually transferred to outpatient services. Each transfer is more than an administrative step. It is the point at which clinical information and responsibility for the patient must be conveyed without loss or distortion.
Despite decades of patient-safety work, clinical handover has not been established as a reliable process. The World Health Organization (WHO) Global Patient Safety Report 2024 identifies care transitions as a recurring source of risk in hospitals and includes them among the high-priority concerns of the Medication Without Harm initiative. Awareness is no longer the limiting factor, because clinicians and administrators already recognize that poor handovers cause harm. The task that remains is to convert handover from a compliance requirement into reliable bedside practice and to treat it as a measurable indicator of clinical quality.

Keywords


1.    World Health Organization. Global Patient Safety Report 2024. Geneva: World Health Organization; 2024. Available from:  https://www.who.int/publications/i/item/9789240095458 [accessed 30 May 2024]
2.    Ryan JM, McHugh F, Simiceva A, Eppich W, Kavanagh DO, McNamara DA. Daily handover in surgery: systematic review and a novel taxonomy of interventions and outcomes. BJS Open. 2024;8(2): zrae011. doi:10.1093/bjsopen/zrae011 
3.    Shekelle PG, Motala A, Lawson E. Use of Structured Handoff Protocols for Intrahospital Within-Unit Transitions. In Making Healthcare Safer IV: A Continuous Updating of Patient Safety Harms and Practices. Agency for Healthcare Research and Quality (US); 2025.
4.    Maher A, Hsu H, Ebrahim ME, Vukasovic M, Coggins A. Implementation of bedside handover that includes patients or carers in hospital settings: A systematic review. J Eval Clin Pract. 2025;31(6):e14223. doi:10.1111/jep.14223
5.    World Health Organization. Regulatory Considerations on Artificial Intelligence for Health. Geneva: World Health Organization; 2023.  Available from: https://www.who.int/publications/i/item/9789240078871 [accessed 19 October 2023] 

Articles in Press, Accepted Manuscript
Available Online from 30 September 2026