Hospital Practices and Research

Comparative Study of Patients’ Satisfaction with Nursing Service in Major Units of Selected Training Hospitals in Tehran

Document Type : Original Article

Authors

Zahra Motaghed 1
Payman Mahboobi-Ardakan 2
Mohammad Meskarpour-Amiri 3

1 Student Research Center, Baqiyatallah University of Medical Sciences, Tehran, Iran

2 Medicine Faculty, Shahed University, Tehran, Iran

3 Health Management Research Center, Baqiyatallah University of Medical Sciences, Tehran, Iran

https://doi.org/10.20286/hpr-010133
Abstract
Background: A patient's satisfaction with nursing service is one of the main indices for measuring the quality and effectiveness of health care.
Objective: The purpose of this study was to investigate and compare patients' satisfaction with the nursing service provided in selected training hospitals in Tehran.
Methods: This cross-sectional study was conducted in 2013 using Patient's Satisfaction Standard questionnaire (PSI) in 7 selected training hospitals in Tehran. In this study, 336 patients discharged from 4 major units of each hospital namely internal, surgery, obstetrics and gynecology and pediatrics, were selected and studied randomly. Data were analyzed using the SPSS18 software.
Results: The results of this study showed that the pediatric unit recorded maximum patients’ satisfaction with nursing care with a mean and SD of 3.78±0.68, while the surgery unit recorded minimum satisfaction with a mean and SD of 3.35±0.65. Also, a significant difference was observed between patients' satisfaction with nursing service in major units such as internal, surgery, obstetrics and pediatrics (P=0.015).
Conclusion: However, significant differences were found in terms of degree of satisfaction with nursing service between the major units of the hospitals. These differences may be due to the characteristics of providing care, unit, patient or family. Therefore, future research should be conducted in order to identify the cause of the difference in satisfaction between the different hospital units.

Keywords

patients
Satisfaction
Nursing Service
Hospitals
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