Effects of Patient Education Program on the Quality of Nursing Care and Inpatient Satisfaction in Surgical Wards of Selected Hospitals in Isfahan, Iran

Keifi, Shahnaz; Shahriari, Mohsen; Baghersad, Zahra; Sheibani-Tehrani, Donya; Rejalian, Farzaneh

doi:10.21859/hpr-0104129

Effects of Patient Education Program on the Quality of Nursing Care and Inpatient Satisfaction in Surgical Wards of Selected Hospitals in Isfahan, Iran

Document Type : Original Article

Authors

Shahnaz Keifi ¹

Mohsen Shahriari ²

Zahra Baghersad ²

Donya Sheibani-Tehrani ³

Farzaneh Rejalian ⁴

¹ Imam Khomeini Falavarjan Hospital, Isfahan, Iran

² Nursing and Midwifery school, Isfahan University of Medical Sciences, Iran

³ Shahid Beheshti University, Tehran, Iran

⁴ Department of Health Services Management, Yazd University of Medical Science, Yazd, Iran

https://doi.org/10.21859/hpr-0104129

Abstract

Background: The implementation of patient education within a hospital is a difficult task that plays a key role in improving and controlling diseases and providing quality healthcare services.
Objective: The current study evaluated the effect of patient education on the quality of nursing care and inpatient satisfaction in surgical wards of selected hospitals in Isfahan, Iran.
Methods: This quasi-experimental study was conducted in 2014. The sample group consisted of 64 patients admitted to the surgical wards of select hospitals in Isfahan and selected using the voluntary sampling method. Participants were randomly divided into experimental (n=32) and control (n=32) groups. A patient education program was implemented for each subject in the experimental group (during hospitalization and after discharge), but no intervention was conducted for the control group. Data was collected from both groups before and after the educational intervention using the standard questionnaire SERVQUAL to measure expectations (with a reliability of 87%), perceptions (with a reliability of 85%), and inpatient satisfaction (with a reliability of 83%). Data was analyzed using descriptive statistics, univariate and multivariate analysis of covariance, Kolmogorov-Smirnov, Chi-square, and t-tests in SPSS software (ver. 20).
Results: The results of covariance analysis showed that the patient education program significantly increased the mean scores of the quality of nursing services and inpatient satisfaction in the experimental group compared with the control group (p<0.01).
Conclusion: A patient education program is an important pillar for improving public health. It is also a low-cost intervention to increase a patient's hope in living a good quality life.

Keywords

patient education

Quality of nursing care

Patient Satisfaction

Surgical wards

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